Effective date: 7 October 2026
Version: 1.1
Managed by: Court Case Diary Management Team
Support: support@courtcasediary.pk
1. About these Terms
These Terms govern access to and use of the Court Case Diary application and related services (the “Service”). “Court Case Diary”, “we”, “us” and “our” refer to the service managed under the name Court Case Diary Management Team. “You” means the person using the Service or the organisation they are authorised to represent. By creating an account or accepting these Terms, you agree to them. If you do not agree, do not create an account or use the Service.
2. What the Service does
The Service helps users organise case information, maintain a personal case diary, view available court information, and track hearing dates and reminders. Features and supported courts may change. A paid membership gives access to the features described when it is purchased; it does not provide official court access or guarantee any legal outcome.
Court Case Diary is an independent service. It is not an official court or government application and is not endorsed by a court, judicial authority, government department, or bar association.
3. Eligibility and authority
You must be at least 18 years old and legally able to agree to these Terms. If you use the Service for a firm, client, organisation, or another person, you must have authority to do so. Do not impersonate another person or misrepresent your professional status.
4. Account and security
Provide accurate registration information and keep it reasonably current. Protect your password and devices, do not give account access to unauthorised people, and contact support promptly if you suspect unauthorised access. You may not sell, rent, or transfer an account without our written agreement. Any device or trial limits shown in the Service apply to your use. You remain responsible for actions authorised through your account, except where unauthorised activity results from a failure for which we are responsible under applicable law.
5. Court information and search results
Court information may be incomplete, delayed, unavailable, incorrectly matched, or changed by its source. Case numbers can be reused across courts, years, jurisdictions, or case types. A matching number alone does not establish that a result is your case. Check parties, court, case type, year, and other identifiers before saving or relying on a result. We do not guarantee that every matching record or court portal is covered. Official court records and directions take precedence over information shown in the Service. We cannot change records held by a court or another source.
6. Dates, deadlines, and reminders
The Service is an organisational aid and must not be your sole source for hearing dates, filing deadlines, limitation periods, appearances, or other legal obligations. Verify them with the relevant court or another authoritative source and keep an independent diary. Reminders and automatic updates can be affected by source changes, connectivity, device or notification settings, operating-system restrictions, and technical interruptions. A “Synced” message does not certify completeness or court verification. Nothing in this section excludes responsibility for a fault attributable to us where the law makes us responsible.
7. No legal advice
The Service does not provide legal advice or representation and does not create a lawyer-client relationship. Obtain professional advice where needed. We do not guarantee case outcomes, filings, attendance, or compliance with procedural requirements.
8. Membership, trials, and prices
Price, duration, included features, and trial conditions will be shown before purchase or activation. Trials are subject to disclosed eligibility requirements; do not create duplicate or false accounts to bypass them. Where payment requires manual review, sending a transaction reference is not activation. Activation follows payment verification and approval. Your account shows applicable start and expiry dates; contact support if they do not match the offer.
Renewal requires a separate request and payment unless automatic renewal is clearly offered and separately authorised. No automatic recurring charge is authorised by the manual payment process. Future price changes apply to future purchases or renewals, not retroactively to an already purchased period. Paid features may be restricted after expiry. Expiry does not itself delete an account or its data.
9. Payments and verification
Pay only using payment instructions displayed in the Service. Submit a genuine transaction reference and reasonable proof needed to match the payment. Do not submit altered evidence or another person's payment reference without authority. We may ask for clarification if a payment cannot be matched or appears duplicated. We will not ask for a payment PIN, password, or one-time authentication code. Payment-provider processing and fees are subject to that provider's terms unless we state otherwise. Contact your provider promptly if you sent money to an incorrect recipient; we cannot refund money we did not receive, except where our own incorrect instructions create responsibility under applicable law.
10. Membership and Refunds
Membership payments are generally non-refundable after activation for a change of mind, voluntary non-use, or a decision that the Service is no longer needed, subject to rights required by applicable law.
A verified payment qualifies for a refund if membership was not activated due to an error attributable to us, or a material fault attributable to us substantially prevents use of the paid Service and we cannot resolve it within the period below. A minor visual issue or feature request alone is not a material fault.
Report the issue to support@courtcasediary.pk with your registered email or account identifier, payment date, amount, transaction reference, and a description of the issue. Include relevant screenshots or error messages where reasonably available. Do not send passwords, payment PINs, or unnecessary confidential case details.
We have 7 calendar days after receiving the information reasonably needed to investigate to resolve a qualifying problem. We will promptly identify missing information and will not use unnecessary requests to delay the process. If the problem attributable to us remains unresolved after 7 calendar days, we will approve a refund for the affected membership payment. You do not have to accept account credit or replacement membership instead. A verified duplicate payment received by us qualifies for a refund of the duplicate amount; the 7-day resolution period does not apply to a confirmed duplicate.
A court-portal outage, court-source delay, your internet or device problem, notification settings, or information you entered incorrectly does not by itself establish a refund entitlement. We will consider whether our own conduct or service failure contributed. This policy does not limit rights required by law. Approved refunds will normally use the original payment method; if unavailable, we will agree a suitable alternative with the verified payer. Payment-provider crediting time is separate from our 7-day resolution period. We may end access associated with a refunded membership; a refund does not itself delete an account.
11. Your case information
You retain rights you hold in information and material you enter (“Your Content”). You are responsible for having authority to enter it and for complying with confidentiality duties, professional obligations, court restrictions, and others' rights. Do not enter or disclose material contrary to a court order or legal duty. You allow us to store, process, display, and handle Your Content as reasonably needed to provide, secure, maintain, and support the Service, as explained in the Privacy Policy. These Terms do not transfer ownership of Your Content or authorise us to publish confidential case information for unrelated purposes.
12. Privacy and deletion requests
The Privacy Policy explains the personal information handled by the Service, its purposes, administrator access, storage, and deletion requests. Contact support for access, correction, or deletion requests. We may ask for proportionate identity verification. Requests are assessed individually; some records may need to be retained for payment disputes, security, backups, or legal reasons. Uninstalling the app does not itself request account deletion. Keep independent copies of information essential to your work.
13. Acceptable use
Do not use the Service for unlawful activity, harassment, impersonation, or fraud; access another person's account or data without authority; upload malicious code; interfere with security or operations; bypass authentication, membership, or security controls; submit fabricated payment evidence; overload the Service or extract data through automation without permission; resell access; or infringe court restrictions, confidentiality duties, or another person's rights. These Terms do not restrict conduct that applicable law expressly protects from contractual restriction.
14. Availability and service changes
We will use reasonable care and skill in providing the Service. Continuous availability, error-free operation, and uninterrupted third-party court information cannot be guaranteed. We may carry out maintenance, security updates, corrections, or feature changes. Where practicable, we will give notice of changes that materially affect paid access. If we permanently discontinue the Service during a paid membership, we will provide an appropriate refund for the unused paid period, subject to any greater legal entitlement. Events outside our reasonable control do not excuse duties that law requires us to fulfil.
15. Intellectual property
Original software, branding, design, and materials in the Service belong to the relevant rights holder and may be used by you only as permitted by these Terms and your membership. Do not copy, sell, modify, or redistribute protected materials without permission, except as applicable law permits. We do not claim ownership of official court records, third-party material, or Your Content merely because it appears in the Service.
16. Suspension and termination
We may restrict or suspend access where reasonably needed to address fraud, material misuse, unauthorised access, security threats, material breach, legal requirements, non-payment, or membership expiry. Where appropriate and practicable, we will explain the reason and allow an opportunity to correct it. Immediate action may be needed for security, fraud, or legal reasons. You may ask for a review by contacting support. You may stop using the Service at any time. Suspension does not remove refund or other rights you have under applicable law.
17. Responsibility and liability
We remain responsible for providing the Service with reasonable care and skill and for obligations that cannot lawfully be excluded. To the extent permitted by law, we are not responsible for losses caused solely by inaccurate third-party records, court changes, your unauthorised or unlawful use, or failures outside our reasonable control. To the extent permitted by law, we exclude liability for indirect or consequential loss. Nothing excludes liability for fraud, deliberate misconduct, or liability that applicable law does not allow to be limited, or removes mandatory consumer rights. The verification advice in these Terms does not excuse a fault for which we are legally responsible.
18. Complaints and disputes
Send complaints to support@courtcasediary.pk with enough information to identify the account and issue. We will seek to resolve them fairly and in good faith. Qualifying activation and service-fault complaints follow the 7-calendar-day process in Section 10. You may approach any competent consumer authority, court, or other dispute-resolution forum allowed by law. These Terms are governed by the laws applicable in Pakistan, subject to mandatory protections that apply to you. Proceedings may be brought before a court or authority with jurisdiction under applicable law; these Terms do not select an exclusive city or forum.
19. Changes to these Terms
We may revise these Terms for changes to the Service, law, or operations. Each published version has its own date and version. We will notify users of material changes and obtain renewed acceptance where required. Changes do not retrospectively remove accrued refund rights or increase the price of a membership already purchased. Contact support if you do not accept a material change affecting an existing paid period.
20. General provisions
If a provision is unenforceable, the remaining provisions continue to the extent permitted by law. Delay in enforcing a provision is not a waiver. Purchase conditions must be shown before payment and cannot override mandatory legal rights or an express refund promise. These Terms and purchase conditions govern Service use; the Privacy Policy separately explains information handling.
21. Contact
Court Case Diary Management Team
Email: support@courtcasediary.pk
Phone: +92 335 7265366
Address: Court Case Diary | Legal-Tech Operations, Gujranwala, Punjab, Pakistan