Membership payments are generally non-refundable after activation for a change of mind, voluntary non-use, or a decision that the Service is no longer needed, subject to rights required by applicable law.
A verified payment qualifies for a refund if membership was not activated due to an error attributable to us, or a material fault attributable to us substantially prevents use of the paid Service and we cannot resolve it within the period below. A minor visual issue or feature request alone is not a material fault.
Report the issue to support@courtcasediary.pk with your registered email or account identifier, payment date, amount, transaction reference, and a description of the issue. Include relevant screenshots or error messages where reasonably available. Do not send passwords, payment PINs, or unnecessary confidential case details.
We have 7 calendar days after receiving the information reasonably needed to investigate to resolve a qualifying problem. We will promptly identify missing information and will not use unnecessary requests to delay the process. If the problem attributable to us remains unresolved after 7 calendar days, we will approve a refund for the affected membership payment. You do not have to accept account credit or replacement membership instead. A verified duplicate payment received by us qualifies for a refund of the duplicate amount; the 7-day resolution period does not apply to a confirmed duplicate.
A court-portal outage, court-source delay, your internet or device problem, notification settings, or information you entered incorrectly does not by itself establish a refund entitlement. We will consider whether our own conduct or service failure contributed. This policy does not limit rights required by law. Approved refunds will normally use the original payment method; if unavailable, we will agree a suitable alternative with the verified payer. Payment-provider crediting time is separate from our 7-day resolution period. We may end access associated with a refunded membership; a refund does not itself delete an account.