Effective date: 29 September 2026
Version: 1.0
Managed by: Court Case Diary Management Team
Privacy contact: support@courtcasediary.pk
1. About this Policy
This Policy explains information handled when you use Court Case Diary (“Service”), why it is used, how it may be shared, and how to contact us. The Service is managed under the public-facing name Court Case Diary Management Team. This Policy applies to the mobile app and its connected service.
2. Information handled
Depending on the features you use, the Service handles:
- Account details: name, email address, WhatsApp/mobile number, account identifier, password hash, account status, and account creation details.
- Device and security details: a generated app device identifier used for device trial limits, authentication/session information, and technical request logs. The server may record network connection details such as the remote address for diagnostics and security.
- Case information: case number, parties or title, court, district, judge, stage, category, status, hearing date, user notes or other fields entered, and pinning or update state. Case lookup requests may contain case identifiers and court/district selections.
- Payment and membership details: membership status and dates, amount, transaction reference, payment method, promotion/discount information, payment status, and any payment screenshot submitted. We do not request your payment PIN or account password.
- App preferences and local data: reminder preferences, notification settings, authentication token, cached account/case/payment data, and case-field recovery copies stored by the app or operating system.
- Support communications: information you choose to include when contacting support, including account, payment, screenshots, or case information.
Avoid placing unnecessary sensitive personal information in case titles, notes, screenshots, or support messages.
3. How information is used
Information is used to create and secure accounts; provide case diary, search, sync, reminders, membership and payment review; enforce trial/device limits; respond to support requests; restore case fields; diagnose errors; prevent fraud or misuse; maintain the Service; and meet legal obligations. We do not use case contents to provide legal advice or promise a particular court result.
4. Court portals and other services
When you request a lookup or update, the server may send relevant case identifiers or search details to the selected court portal or information source. Those sources operate independently and have their own privacy practices. Search and court data may be incomplete or delayed. The app may use the Android operating system, device storage, connectivity, notifications, and payment services you choose; those providers process information under their own terms and policies.
5. Who may access information
Information is available to your authenticated account and to authorised Court Case Diary Management Team personnel who need access to operate, administer, secure, troubleshoot, or support the Service. Administrative tools can display account, case, membership, and payment records. We do not sell personal information. Information may be disclosed to a service provider supporting hosting, infrastructure, communications, or payment processing where needed to operate the Service, or to an authority where required by law. The exact infrastructure provider and processing locations are determined by the deployment in use.
6. Storage, backups, and retention
Server records are stored in the Service database. The server also maintains case-field recovery copies so information can be restored if an update removes fields. Local app caches may retain information for offline access. Diagnostic logs can include technical request details and, in some case operations, case fields.
Information is kept while needed to provide and secure the Service, support memberships and payment records, investigate disputes, maintain backups, or comply with legal obligations. No fixed deletion period is currently promised. Backups and logs may persist after a user-facing record is changed or removed and may be overwritten or cleared through operational processes. We do not promise that every copy is immediately erased when you delete a case or uninstall the app.
7. Security
The Service uses account authentication and password hashing. We apply reasonable measures intended to protect stored information, but no internet service, device, or transmission can be guaranteed completely secure. Keep your password and device protected, sign out on shared devices, and report suspected account compromise promptly.
8. Your choices and requests
You may contact support@courtcasediary.pk to request access to, correction of, or deletion of account information. We may request proportionate information to verify identity and authority before acting. Requests are assessed individually; we do not currently promise a fixed completion deadline. We may retain specific records where needed for payment reconciliation, security, disputes, backups, or legal obligations and will explain applicable retention where we can.
You can change reminder preferences in the app and may control notification permissions through Android settings. Clearing app data or uninstalling may remove local copies, subject to device and operating-system behavior, but does not by itself delete server records. To request account deletion, contact support; include your registered email or account ID and do not send your password or payment PIN.
9. Children
The Service is intended for people aged 18 or older and is not designed for children. Do not create an account for a child.
10. International processing
The Service's server location depends on the hosting deployment. Information may be processed in the country where that deployment and its service providers operate. The operator should update this Policy if the hosting region or providers change materially.
11. Changes
We may update this Policy when the Service or its information practices change. Published versions have a date and version. We will notify users of material changes and request renewed acceptance where required. The app may retain the version you accepted so you can review it later.
12. Contact
For privacy questions or requests, contact:
Court Case Diary Management Team
support@courtcasediary.pk